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Delivery and Training Specialist

Summary/Objective

DD DANNAR, LLC, is an Original Equipment Manufacturer (OEM) of a mobile, off-road energy platform that is the first in a new class of hybrid-electric work vehicles. We are looking for a Delivery and Training Specialist to be a part of delivering our Mobile Power Station® (MPS) to customer locations and providing training to the customer as well.

FLSA Classification:

Exempt

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Collaborate with Customer Success Manager on maintaining the training and delivery process
  • Collaborate between sales and engineering on customer requirements
  • Coordinate delivery timelines
  • Customer Success Manager and Logistics Lead
  • Complete successful hand off from Sales department to Customer Success department
  • Travel to customer locations
  • Deliver all necessary manuals and documentation for the MPS to the customer
  • Own and manage the Post-Delivery Inspection
  • Implement a training program for customers on the base MPS
  • Create and maintain customer feedback on delivery and training process
  • Provide customer feedback on training program and delivery process to maximize customer satisfaction upon delivery
  • Report monthly to the Customer Success team to discuss customer insights
  • Participate in product workshops to create a sense of customer community
  • Report any issues or concerns to the appropriate team lead/manager

Competencies:

  • Follow Honor Built Philosophy – Honor is how we approach all facets of our organization, as well as our community and customer partnerships.
  • Excellent public speaking skills
  • Develop and maintain new customer relationships
  • Proven communication skills (oral and written)
  • Highly organized, using 5s procedures.
  • Proficient in Microsoft Office Suite or similar software.

Supervisory responsibilities:

  • No positions report to this role.

Work environment:

  • Office area – Typical office equipment
  • Assembly area – possible exposure to chemicals and electrical
  • Customer site – exposure may vary

Physical Demands:

  • Ability to sit and stand for long periods of time
  • Must be able to lift 50 pounds
  • Ability to lift, bend, stretch, crawl, climb

Travel required:

50-75%

Required education and experience:

  • HS diploma or equivalent
  • 2+ years experience in sales, marketing, customer service or related field
  • 2+ years experience in public speaking and/or training.
  • 4+ years experience in research, gathering information, and presenting to other (professionally or during education)
  • Experience working with across departments
  • Must have a minimum certification of yellow belt in Six Sigma – resource for certification https://six-sigma-global-institute.thinkific.com/

Preferred education and experience:

  • Bachelor’s degree in marketing, communication, or related field
  • 3+ years experience in sales, marketing, customer service or related field
  • 3+ years experience in public speaking and/or training
  • 4+ years experience in research, gathering information, and presenting to others

Work authorization/security clearance requirements:

Authorized to work in United States.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   Duties, responsibilities and activities may change at any time with or without notice.

 

DANNAR is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

*all field are required

Delivery and Training Specialist
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Contact

DD DANNAR, LLC 4620 W. Bethel Ave., Ste. 1 Muncie, IN 47304 and San Clemente, CA 765-216-7191

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